Friday, February 14, 2020

Approaches to Quality Management Discussed here six thought leaders Essay

Approaches to Quality Management Discussed here six thought leaders who had a lasting impact on quality management practices thr - Essay Example The historical backgrounds of quality gurus, development of interests in quality, and their contributions to total quality management are also elaborated. The research used secondary methodology in collecting data. Data collected was analyzed using qualitative data analysis. Key words: total quality management, quality gurus, organization, contributions Introduction to the Topic During the 1960s, concerns about widespread global competitiveness forced most companies to show new interests in total quality management (Goetsch & Davis, 2013). The leading six quality gurus who augmented interests in quality management included Crosby, Deming, Feigenbaum, Ishikawa, Juran and Taguchi. These gurus were active consultants, lecturers, and authors with several years of experience. Most of the quality gurus were at advanced ages and widely influenced the growth of industries through development of distinctive approaches to total quality management. Total quality management philosophy seeks to i ntegrate all organizational functions to focus on meeting customer needs and company objectives (Summers, 2009). Examples of organizational functions include marketing, customer service, engineering, finance, design, and production. It is critical for all organizations to comprehend the contributions of quality gurus and institute their ideas into business operations to enhance performance. Research Methodology The data collection method for this study was secondary methodology. This methodology involved collecting data from already available datasets and researches done by other people. The sources of secondary data the researcher considered include companies’ publications, journals, periodicals and books that have been published under the subject of total quality management. Secondary methodology was advantageous because it helped reduce the costs of research such as finances, time, and facilities. The researcher selected the most recent resources from credible sources such as libraries and websites. The research adopted evaluative research strategy. Evaluative strategy involved assessing systems, theories, and frameworks of total quality management in relation to their effectiveness and outcomes. Data analysis involved comparing the contributions of various quality gurus, identifying their similarities and differences, and forecasting their outcomes. Data was analyzed by reorganizing and refining it to adapt standards of simplicity and understandability. Findings, Analysis and Interpretation Philip Crosby Philip Crosby started his career in industry as an inspector. Later, he became a vice president of quality at ITT. Crosby left ITT in 1979 and founded Philipp Crosby Associates, Inc., and Crosby Quality College that had trained 35,000 managers and executives by 1986 (Summers, 2009). Crosby influenced General Motors; General Motors purchased over 10% of Crosby stock in addition to setting its own Crosby school similar to IBM, Johnson & Johnson and Ch rysler (Besterfield, 2009). Crosby directed his messages to top managers and sought to change their perceptions and attitudes about quality. He spoke of quality as conformance to requirements and made managers to believe that products consistently reproducing its design specifications conformed to standards of high quality. According to Crosby, the goal of quality improvement is achievement of zero-defects. This is achieved through prevention rather

Saturday, February 1, 2020

Main Rules and Features of Informative Speech Essay

Main Rules and Features of Informative Speech - Essay Example Before developing a good informative speech, it is vital to first pick a topic and thoroughly research on it in a specified time integrating ones experiences, understand its purpose, learn the time allocation for good time management and learn whom the audience is to be able to relate with them and guide their attention. A speech should also have a good arrangement of the information that one needs to include in a logical order. It is only after careful consideration of all these aspects and understanding of the audience that one can begin to write down his/her speech. Writing a Good Informative Speech Before writing the introduction of a speech, it is important to ensure that one has a good opening statement that would grab the attention of the audience. For my speech, I decided to start with a funny statement that related to current affairs with a strong predisposition to my audience. In the introduction of the speech, one should inform the audience what the speech is about and wha t the main points are going to be, for example, I informed my audience that I was going to talk about my hobbies, how they had influenced me positively and the importance of having such hobbies. The topic chosen might be very general so that one is able to narrow it down to a specific aspect that is relevant to the audience instead of a broad topic, which is partly covered leaving one's audience lost in the speech. Furthermore, the speech should also demonstrate a high degree of competence and self-confidence in the subject one is speaking about to his audience. This can be achieved by possessing facts and good background knowledge about the topic one has chosen, and the information one intends to relay to the audience should be clearly defined. One of the objectives I had in mind while choosing to talk about blood donation as a hobby was to inform the audience of the importance of donating blood by attempting to change or reinforce their behavior and attitude towards caring for one another. In addition, while addressing cooking as a hobby I explained that it had influenced my personal skills on invention and solving problems from different approaches.